As a project manager, you rarely have formal authority over your team. To be effective in this role, you must know how to lead and address conflict through relationship building and effective communication. This program offers specific strategies through which to navigate challenging conversations, manage conflicts as they arise among team members and in relationship to other stakeholders, and build relationships through collaborative and engaging approaches to meeting management. In addition, you will emerge with tools for providing leadership to others in your organization in these critical areas.

We focus on the "soft skills" of interpersonal communication, facilitation, conflict resolution, and negotiation.

The skills and knowledge demonstrated and practiced here are intended to be directly applied to your work as a project manager, team leader, or one aspiring to a leadership role. Therefore, organizations should consider this program as essential to leadership development programs, from which they will reap sustained rewards in a variety of roles and circumstances.